Customer Relationship Management (CRM)
A technology that allows any business of any size to collect, analyze, and retrieve all of the vital information associated with its customer base and utilize it for increasing business revenues.
- Improved informational organization
- Streamlined processes through automation
- Drive and enhance sales productivity
- CRM leads to improved analytical data and reporting
- Actionable insights into business performance & behavior
Online Learning Portal (OLP)
A learning management system (OLP) is a software application that provides the framework that handles all aspects of the learning process – administration, documentation, tracking, reporting and delivery of learning and training programs.
At Navitus, our comprehensive OLP can do everything from identifying and assessing individual and organizational learning goals along with tracking progress toward meeting these goals and collecting and presenting data for supervising the learning process. In addition to delivering content, our OLP can also handle such things as registering for courses and course administration.
- Student & Instructor Dashboard Quizzes & Assessment
- Support for multiple quiz format : fill in the blanks, single choice, multiple choice, true/false, essay type
- Lesson management – Video lessons (supports for multiple format e.g. mp4, youtube, vimeo etc.)
- Course Administration – Review and Rating system, Course Duration, Course Booking, Progress Tracking
Ticket Management System (TMS)
A software program that enables organizations to resolve their internal IT support queries by managing and streamlining the process of issue resolution. They handle individual elements called tickets that provide a context of what issue the requester is facing, along with other data like category, priority, etc.
Raised by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing software where they are categorized, prioritized, and assigned to different agents according to the organizational norms. The agents then analyze these tickets and suggest appropriate fixes or workarounds and resolve the issue. As a central repository of all these tickets, an IT Ticketing Software helps in providing the context of the issue history and its resolution.
- A Centralized repository for requests
- Provide data for reporting and analytics
- Self-service ticket creation web forms for requestors
- A means of tracking communications between requestors and support agents.
Idea Management System (IMS)
Idea management is an organized procedure of gathering great ideas, identifying the best of them, sorting valuable insights and implementing them within the organization. Ideas can be about implementing new products, ways to improve business processes, cost savings, maximize efficiencies and more.
- Capture employee’s ideas in customizable forms
- Quickly capitalize on the best ideas
- Powerful evaluation workflow processes
- Promote greater transparency and collaboration on ideas