Customer Relationship Management (CRM)
A technology that allows any business of any size to collect, analyze, and retrieve all of the vital information associated with its customer base and utilize it for increasing business revenues.
Online Learning Portal (OLP)
A learning management system (OLP) is a software application that provides the framework that handles all aspects of the learning process – administration, documentation, tracking, reporting and delivery of learning and training programs.
At Navitus, our comprehensive OLP can do everything from identifying and assessing individual and organizational learning goals along with tracking progress toward meeting these goals and collecting and presenting data for supervising the learning process. In addition to delivering content, our OLP can also handle such things as registering for courses and course administration.
Ticket Management System (TMS)
A software program that enables organizations to resolve their internal IT support queries by managing and streamlining the process of issue resolution. They handle individual elements called tickets that provide a context of what issue the requester is facing, along with other data like category, priority, etc.
Raised by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing software where they are categorized, prioritized, and assigned to different agents according to the organizational norms. The agents then analyze these tickets and suggest appropriate fixes or workarounds and resolve the issue. As a central repository of all these tickets, an IT Ticketing Software helps in providing the context of the issue history and its resolution.